❓ Frequently Asked Questions

Browse our products, add items to your cart, and proceed to checkout. Enter your delivery details and choose a payment method. You'll receive an order confirmation email once the order is placed.

Orders can be cancelled or modified within 2 hours of placement. After that, the order may have been dispatched. Contact us at support@nutrikart.com with your order number as soon as possible.

Once your order is dispatched, you will receive a tracking link via SMS and email. You can also track your order by logging into your account and visiting "My Orders".

We're sorry for the inconvenience! Contact us within 48 hours of delivery with photos of the wrong/damaged item. We'll arrange a replacement or full refund at no extra cost.

• Standard delivery: 3–7 business days across India
• Express delivery (select cities): 1–2 business days
• Metro cities (Delhi, Mumbai, Bangalore): 2–4 days

Delivery timelines are estimates and may vary due to courier or weather delays.

Yes! We offer free shipping on all orders above ₹999. For orders below ₹999, a flat shipping fee of ₹50 is charged.

Currently, we only deliver within India. We are working on international shipping and will announce it soon. Stay tuned!

If your order exceeds the estimated delivery time, please contact us with your order number. We'll investigate with the courier and provide an update within 24 hours.

We accept returns within 7 days of delivery for:

• Damaged or defective products
• Wrong item received
• Unopened products in original packaging

Opened supplements cannot be returned for hygiene and safety reasons.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days. The amount will be credited to your original payment method.

Email us at support@nutrikart.com with:

• Your order number
• Reason for return
• Photos of the product (if damaged)

Our team will guide you within 24 hours.

Yes, 100%! All products on NutriKart are sourced directly from authorized distributors and brands. Every product comes with a manufacturer seal and authenticity guarantee.

Yes, all supplements sold on NutriKart are lab tested for purity, potency, and quality. We partner with brands that follow GMP (Good Manufacturing Practices) and have FSSAI certification.

Absolutely not. All products on NutriKart are free from steroids and banned substances. Our supplements are safe for athletes and general fitness enthusiasts.

Store supplements in a cool, dry place away from direct sunlight and moisture. Keep lids tightly closed after use. Refrigeration is not required unless specified on the label.

All products are dispatched with a minimum of 6 months remaining shelf life. The exact expiry date is printed on the packaging.

Yes, completely safe. Our website uses SSL encryption. Payments are processed through PCI-DSS compliant gateways. We never store your card or banking details.

Don't worry! If money was deducted but order was not placed, the amount will be automatically refunded within 5–7 business days. If not, contact us with your transaction ID.

Yes! We regularly offer discounts, seasonal sales, and promo codes. Subscribe to our newsletter or follow us on social media. Apply promo codes at checkout in the designated field.

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, view order history, and get exclusive member offers.

Click "Forgot Password" on the login page. Enter your registered email address and we'll send you a password reset link. Check your spam folder if you don't see it.

Email us at nutrikartretail@gmail.com with subject "Account Deletion Request". We'll process within 7 business days. Note that order history cannot be recovered once deleted.